Warranty Information
Most batteries and many of our accessories come with a manufacturers warranty. Warranties vary by product type and manufacturer. Please refer to the product description page for the specific warranty coverage period. If you would like further information or are having issues with a product still under warranty, please contact our customer care team at 800-442-0081 or email us at orders@gocbs.com
No free replacement battery will be provided unless original proof of the purchase is provided.
Not Covered By Limited Warranty:
- Discharged batteries or batteries outside of warranty date code limits.
- Neglect, such as improper fluid levels (under/over watering), damage from shipping, loose wiring, or busted or corroded hardware.
- Misapplied or improperly sized battery for application.
- Batteries exposed to excessive heat or cold temperatures.
- Batteries that have had the date codes destroyed or tampered with.
- Breakage, freezing, explosion, fire, wreckage, overcharging, charging or installing in reverse polarity, improper maintenance, melted or broken terminals, improper storage, or addition of any chemical or solution other than approved water.
- Failure to properly install the battery.
Warranty Claim Procedures
If your battery appears defective, please follow the following procedures:
- The branch will determine if the battery is not defective but is simply discharged and needs a boost. Have the battery tested first to determine the cause of failure and retain the receipt of the test results. If the battery is simply in need of a boost, have it re-charged and re-tested. This limited warranty does not cover merely discharged batteries.
- If the battery is still not working correctly, determine if the battery is still within the total Limited Warranty Period. The applicable Limited Warranty Period is calculated from the date of sale to the original purchaser.
- If the battery is still under warranty, return the battery to an authorized CBS battery retailer within the Limited Warranty Period.
Conditions Where the Warranty is Void
These are the conditions where the warranty is void:
- Damaged case and/or cover (broken or cracked) poorly secured.
- Swallowed case or burned labels by an overcharge.
- Malfunction of the vehicle's electric system.
- Mounted batteries in vehicles that do not match the application in the authorized application guide.
- Damaged posts (bent, filed, rebuilt or chipped).
- Tighten lateral terminals with excess of torque.
- Unusual liquid.